Orders
Send an email to hello@joorly.com
with your order number and we will handle your request.
If you want to track your order, you can send an email to hello@joorly.com and we will send you your tracking code.
Send at email at hello@joorly.com we will update you as soon as the glasses are back in stock.
Payment
We accept the following payment types: Pay Pal. All payments on www.joorly.com are via a secure SSL- encrypted server from shopify.com.
The shipping address must be identical to the address in the Paypal account. This is a security requirement from Paypal. If the addresses don’t match the order will not be sent.
Shipping
United States. Send an email to hello@joorly.com and we will figure something out :).
Yes, we offer Express Shipping worldwide (must be a physical US address, cannot be a PO Box).
No, it's free :)
Please ensure that you take into account any potential customs and import fees and taxes before placing your order.
If the carrier is unsuccessful in delivering the item to you because you are not at home, please try to contact the carrier via email and/or phone. If this does not resolve the problem, please pass hello@joorly.com Contact Us will assist you.
Returns and Exchanges
To return your product, please first send your order number and request to hello@joorly.com. After our confirmation, you can send the product to the address provided. Please be sure to add the documents shipped with your order for our reference.
You should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item. Items lost in transportation will not be refunded.
If your glasses are defective or damaged within 14 days of receipt we can exchange them for the same glasses, if available. First ,send us an email at hello@joorly.com after confirmation from us you can send the glasses to the address provided. We will refund you the extra shipping costs just send us your proof of payment.